Shipping policy
Here's everything you need to know about how and when your MUSE order ships.
Order processing
Orders are processed and packed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Shipping rates
- Free standard shipping on all orders over $50.
- Orders under $50 are charged a flat standard-shipping rate, calculated at checkout.
Delivery times
Standard shipping typically arrives within 3–7 business days after your order ships, depending on your location. Delivery times are estimates and aren't guaranteed, as transit can be affected by carrier delays, weather, and peak periods.
Tracking your order
Once your order ships, we'll email you a tracking number so you can follow its journey. Please allow up to 24 hours for tracking details to update after you receive the email.
Shipping destinations
We currently ship within the United States. If you'd like to place an order to another destination, please contact us and we'll let you know if we can help.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and orders returned to us due to an incorrect or incomplete address may be subject to reshipment costs.
Lost, stolen, or delayed packages
If your tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first. If it still doesn't turn up, email us within 7 days and we'll do our best to help resolve it.
Returns & refunds
For information on returning an item, please see our Refund Policy.
If you have any questions about this policy, please contact us:
- Email: hello@shopwithmuse.com
- Phone: +1 (917) 451-5130
- Mail: MUSE (DVSE Strategies LLC), 418 Broadway, STE R, Albany, NY 12207, United States