Refund policy

We want you to love what you ordered. If something isn't right, we're here to help. This policy explains when and how you can return an item for a refund or exchange.

Return window

You have 30 days from the delivery date to request a return. To be eligible, items must be unused, unopened, and in their original, sealed packaging with any tags or seals intact.

Health & hygiene items

Because we sell beauty and personal-care products, opened or used items cannot be returned for health and hygiene reasons — unless the product arrived damaged, defective, or incorrect. This does not affect your statutory rights.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please email us within 7 days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or a full refund at no cost to you.

How to start a return

1. Email hello@shopwithmuse.com with your order number and the item(s) you'd like to return.
2. We'll review your request and send return instructions if your item qualifies.
3. Pack the item securely in its original packaging and ship it to the address we provide.

Please don't send items back before contacting us — returns received without prior approval may not be processed.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error (a damaged, defective, or incorrect item). We recommend using a tracked service, as we can't be responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

The fastest way to get a different item is to return your eligible item for a refund and place a new order. If you'd like help with an exchange, just reach out.

Non-returnable items

• Opened or used beauty, skincare, and personal-care products (for hygiene reasons)
• Gift cards
• Items marked final sale
• Free gifts or promotional items

If you have any questions about this policy, please contact us:

• Email: hello@shopwithmuse.com
• Phone: +1 (917) 451-5130
• Mail: MUSE (DVSE Strategies LLC), 418 Broadway, STE R, Albany, NY 12207, United States